Frequently Asked Questions

plus7771 follows KYC (Know Your Customer) requirements in line with Philippine regulations. To fully verify your account, you will typically need to submit:

• A valid government-issued photo ID (e.g., Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID)
• A selfie holding your ID
• Proof of address (e.g., a recent utility bill or bank statement dated within the last 3 months)

Verification is usually completed within 24 to 48 hours. Fully verified accounts enjoy higher withdrawal limits and faster processing times.

On the plus7771 Login page, click the "Forgot Password?" link below the login form. Enter the email address or mobile number linked to your account, and we will send you a password reset link or OTP. Follow the instructions to set a new password. For security, your new password must be at least 8 characters long and include a mix of letters and numbers. If you continue to have trouble accessing your account, contact our 24/7 live chat support.

No. Each player is permitted to hold only one active plus7771 account. Creating multiple accounts is a violation of our Terms and Conditions and may result in the suspension or permanent closure of all associated accounts, along with the forfeiture of any balances or bonuses. If you believe a duplicate account was created in error, please contact our support team immediately to resolve the issue.

You can update certain account details such as your email address, mobile number, and preferred payment method from the Account Settings section after logging in. Changes to core identity information (full name, date of birth) require additional verification and must be requested through our support team. This is to protect your account from unauthorized changes.

plus7771 supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank

All transactions are processed in Philippine Peso (₱). We are continuously working to add more payment options to make banking as convenient as possible for players across Manila, Cebu, Davao, Quezon City, and the rest of the Philippines.

Deposits via GCash and PayMaya are typically credited to your plus7771 account instantly or within a few minutes. Deposits via BPI, BDO, and Metrobank online banking may take up to 30 minutes depending on your bank's processing time. If your deposit has not reflected after 1 hour, please contact our 24/7 live chat support with your transaction reference number and we will investigate promptly.

Yes. The minimum deposit at plus7771 is ₱100 for most payment methods, making it accessible for all types of Filipino players — whether you're a casual player or a high roller. Maximum deposit limits vary by payment method and account verification level. Fully verified accounts enjoy higher daily deposit limits. Check the Cashier section of your account for the latest limits applicable to your chosen payment method.

plus7771 does not charge any fees on deposits. However, your payment provider (e.g., your bank or e-wallet) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party payment processors are outside of plus7771's control.

Log in to your plus7771 account and go to the Cashier section, then select Withdraw. Choose your preferred payment method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount you wish to withdraw, and confirm the request. Make sure your account is fully verified before submitting a withdrawal — unverified accounts may experience delays or restrictions. Withdrawals are processed to the same payment method used for your most recent deposit where possible.

Withdrawal processing times at plus7771 are among the fastest in the Philippines:

• GCash / PayMaya: Usually within 15–60 minutes after approval
• BPI / BDO / Metrobank: 1–3 business hours during banking hours; next business day for requests submitted after 5:00 PM

All withdrawal requests are reviewed by our finance team before processing. Fully verified accounts with a clean transaction history typically experience the fastest turnaround times.

The minimum withdrawal amount is ₱200. Maximum daily withdrawal limits depend on your account verification level and chosen payment method. Standard verified accounts can withdraw up to ₱50,000 per day. VIP and high-tier players may be eligible for higher limits — contact our support team for details specific to your account.

Withdrawal requests may be declined for several reasons, including: incomplete account verification, unmet bonus wagering requirements, a mismatch between your registered name and your payment account name, or suspected fraudulent activity. If your withdrawal was declined, you will receive a notification with the reason. Please contact our 24/7 live chat support for assistance in resolving the issue as quickly as possible.

plus7771 offers a generous welcome bonus package for new Filipino players upon their first deposit. The exact bonus amount and structure may vary — visit the plus7771 Casino promotions page after registering to see the latest welcome offer available to you. All welcome bonuses are subject to wagering requirements before winnings can be withdrawn.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Different games may contribute differently toward wagering — slots typically contribute 100%, while table games may contribute less. Always read the specific bonus terms carefully.

Yes. All bonuses at plus7771 have an expiry period, typically 7 to 30 days from the date the bonus is credited to your account. If the wagering requirements are not met within the validity period, the bonus and any associated winnings will be forfeited. The specific expiry date for each bonus is displayed in your account's Bonus section. We recommend activating and using bonuses promptly to avoid missing out.

plus7771 offers a wide variety of games designed for Filipino players, including:

• Slot — hundreds of video slots with various themes and jackpots
• Bingo — classic and modern bingo variants
• Dragon and Tiger — the fast-paced card game popular across Asia
• Mine — the exciting grid-based mine game
• Live casino games including roulette, baccarat, and blackjack
• Sports betting covering PBA, NBA, UFC, boxing, and more

New games are added regularly — check the plus7771 Casino lobby for the latest additions.

Absolutely. plus7771 is fully optimized for mobile play. You can access the platform directly through your mobile browser on Android or iOS — no app download required. The mobile experience is smooth and responsive, giving you full access to all games, the cashier, and account settings from your smartphone or tablet, whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines.

All games at plus7771 use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and fair. Our game providers are reputable international studios whose RNG systems are independently tested and certified. Live casino games are streamed in real time from professional studios with real dealers, providing full transparency. plus7771 is committed to fair play for every Filipino player on our platform.

The minimum age to register and play at plus7771 is 21 years old. This is a strict requirement under Philippine gaming regulations. We verify the age of every player during the registration and KYC process. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. We take our responsibility to protect minors extremely seriously.

You can set daily, weekly, or monthly deposit limits directly from your account's Responsible Gaming settings. Once a limit is set, it takes effect immediately. If you wish to increase a limit, a mandatory 24-hour cooling-off period applies to prevent impulsive decisions. We encourage all players to set limits that reflect their personal budget and to treat gaming purely as entertainment. For more details, visit our Responsible Gaming page.

If you feel you need a break from gambling, plus7771 offers self-exclusion options ranging from a short cooling-off period to permanent exclusion. To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion and choose your preferred duration. You can also request self-exclusion immediately by contacting our 24/7 live chat support. During self-exclusion, your account will be locked and you will not receive any promotional communications. For full details, see our Responsible Gaming page.

Yes. plus7771 operates in alignment with applicable Philippine gaming regulations and PAGCOR's responsible gaming framework. We use industry-standard SSL encryption to protect all player data and financial transactions. Our platform undergoes regular security audits, and all payment processing is handled through trusted, regulated financial partners. Your safety and security are our top priorities.